:root{--bg:#f6f8fc;--purple:#6756dc;--purple-dark:#5442c5;--lavender:#efedff;--text:#263047;--muted:#9197a7;--border:#eaedf3;--green:#25aa82;--shadow:0 4px 18px #25324b04}*{box-sizing:border-box}body{margin:0;font-family:Inter,"Segoe UI","Microsoft YaHei",sans-serif;color:var(--text);font-size:13px;background:var(--bg)}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}button,a{transition:background .18s,color .18s,box-shadow .18s}a{color:inherit;text-decoration:none}button{border:0;background:transparent;color:inherit}input,textarea,select{outline:none;border:1px solid var(--border);border-radius:8px;padding:10px 12px;color:var(--text);background:white}input:focus,textarea:focus,select:focus{border-color:#9d91ed;box-shadow:0 0 0 3px #6756dc0c}textarea{resize:vertical}button:focus-visible,a:focus-visible{outline:3px solid 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0;display:flex;flex-direction:column;height:100vh;position:sticky;top:0}.sidebar>.wordmark{padding-left:8px}.workspace{display:flex;align-items:center;gap:10px;padding:15px 10px;background:#fafbfe;border:1px solid var(--border);border-radius:9px;margin:32px 0 27px}.workspace-icon{display:flex;align-items:center;justify-content:center;width:31px;height:31px;background:#e9e5ff;color:#8471dc;border-radius:7px;font-weight:650}.workspace strong{font-size:12px;font-weight:600;display:block}.workspace small{font-size:10px;display:block;color:var(--muted);margin-top:4px}.workspace>.muted{margin-left:auto}.nav-label{font-size:10px;letter-spacing:1px;color:#a1a6b4;padding:0 13px;margin-bottom:10px}.nav-item{display:flex;align-items:center;gap:12px;width:100%;padding:13px 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var(--border);min-height:0}.panel-heading{display:flex;align-items:center;justify-content:space-between;padding:22px 19px 18px;color:#9da4b3}.panel-heading h2{font-size:13px;font-weight:650;color:#41495d}.count{font-size:10px;padding:2px 6px;background:#f0f1f7;border-radius:4px;color:#949cac;margin-left:5px}.search-wrap{display:flex;align-items:center;margin:0 15px 16px;background:#f7f8fb;border-radius:6px;padding:0 10px;gap:7px;color:#aeb4c0}.search-wrap input{border:0;background:transparent;padding:10px 0;font-size:10px;min-width:0;width:100%}.search-wrap input:focus{box-shadow:none}.search-wrap svg{width:15px;height:15px}.search-wrap>span{font-size:15px}.filter-tabs{display:flex;padding:0 13px;border-bottom:1px solid var(--border);gap:9px}.filter-tabs button{padding:0 2px 13px;font-size:10px;color:#949baa;position:relative;flex:1;white-space:nowrap}.filter-tabs button.active{color:var(--purple);font-weight:600}.filter-tabs 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input{width:100%;min-width:0;font-size:10px;padding:7px}.tag-form button{font-size:10px;color:var(--purple);padding:0 3px;white-space:nowrap}.note-form textarea{width:100%;min-height:80px;font-size:10px;background:#fafbfe;padding:10px;line-height:1.7}.note-form button{font-size:9px;padding:6px 10px;margin-top:7px;float:right}.note-form:after{content:"";display:block;clear:both}.source-card{background:#f8f9fc;border-radius:6px;padding:10px;font-size:9px;color:#9aa1b1;line-height:1.8}.source-card b{color:#6f7890;font-weight:500;display:block}.empty{margin:auto;text-align:center;color:#a0a7b7;padding:40px 20px;width:100%;font-size:12px}.empty h3{color:#656e83;font-size:15px;margin:14px 0 9px}.empty p{font-size:11px;line-height:1.9}.empty-icon{font-size:38px;color:#b0a4e9}.secondary-view{padding:35px;max-width:1400px;margin:auto}.secondary-heading{margin-bottom:27px}.secondary-heading h1{font-size:25px;margin:10px 0}.secondary-heading p{color:var(--muted);line-height:1.9;font-size:12px}.content-card{background:#fff;border:1px solid var(--border);border-radius:11px;padding:25px;margin-bottom:22px}.content-card h2{font-size:15px;margin-bottom:18px}.content-card p{line-height:1.9;color:#8b94a4;font-size:12px;margin-bottom:14px}.table-wrap{overflow:auto}.customer-table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap}.customer-table th{font-size:11px;font-weight:500;color:#9198a8;padding:15px;background:#f8f9fc}.customer-table td{font-size:12px;padding:17px 15px;border-bottom:1px solid var(--border)}.customer-table td:first-child{display:flex;align-items:center;gap:10px}.customer-table .avatar{width:32px;height:32px}.customer-table button{color:var(--purple)}.pill{font-size:10px;border-radius:5px;background:var(--lavender);padding:5px 8px;color:var(--purple)}.pill.green{background:#eaf7f2;color:#50957c}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px}.settings-form 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5px}.bar-column{flex:1;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:10px;color:#9199aa;font-size:10px}.bar{width:65%;max-width:60px;background:linear-gradient(#9a89eb,#d5ccfa);border-radius:5px 5px 0 0;min-height:2px}.metric-row{display:flex;justify-content:space-between;padding:19px 0;border-bottom:1px solid var(--border);color:#7e8799}.metric-row strong{color:var(--text)}.toast{position:fixed;bottom:28px;left:50%;transform:translateX(-50%);background:#323348;color:white;padding:12px 22px;box-shadow:0 5px 25px #11111122;border-radius:9px;font-size:12px;z-index:20;max-width:90vw}.login-screen{display:flex;min-height:100vh;background:white}.login-story{width:54%;padding:55px 65px;display:flex;flex-direction:column;justify-content:space-between;min-height:100vh;background:radial-gradient(ellipse at 90% 15%,#ded6fc,transparent 60%),radial-gradient(ellipse at 2% 95%,#dfebf4,transparent 60%),#f2effc}.login-story .eyebrow{font-size:10px;letter-spacing:3px;color:#9284bd}.login-story h1{font-size:42px;font-weight:650;line-height:1.6;margin:20px 0;color:#443968}.login-story p{font-size:13px;color:#9289a9;line-height:2.2}.story-tags{display:flex;gap:14px;margin-top:35px}.story-tags span{background:#ffffff7a;border:1px solid white;color:#9485b8;padding:8px 14px;border-radius:20px;font-size:11px}.login-story small{color:#a6a0b8;font-size:10px}.login-panel{flex:1;display:flex;align-items:center;justify-content:center;padding:40px}.login-panel form{width:330px}.login-dot{height:6px;width:29px;background:var(--purple);border-radius:4px;margin-bottom:22px}.login-panel h2{font-size:26px;margin-bottom:12px}.login-panel p{color:#a1a6b1;font-size:12px;margin-bottom:32px}.login-panel label{display:block;font-size:12px;color:#798194;margin-top:22px}.login-panel input{width:100%;display:block;margin-top:10px;padding:13px;background:#fafbfe}.login-panel .primary{width:100%;display:flex;justify-content:space-between;padding:14px 17px}.login-panel .error{color:#d46c77;margin:12px 0;min-height:16px;font-size:11px}.demo-credentials{font-size:11px;color:#a4aaba;line-height:2.2;padding:20px;background:#f9f8fd;border-radius:8px;margin-top:25px}.demo-credentials b{color:#8a7bb4;font-weight:500;margin-left:5px}.demo-credentials small{font-size:10px}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-thumb{background:#dfe1ea;border-radius:8px}
@media(min-width:1600px){.inbox-layout{grid-template-columns:300px minmax(400px,1fr) 265px}.inbox-view{padding-left:36px;padding-right:36px}.messages{padding:25px 30px}.bubble{font-size:12px}}@media(max-width:1280px){.sidebar{width:195px;flex-basis:195px;padding-left:12px;padding-right:12px}.inbox-layout{grid-template-columns:245px minmax(300px,1fr)}.customer-panel{display:none}.inbox-view{padding-left:22px;padding-right:22px}.stat-card{padding:15px 12px;gap:10px}.stat-card small{display:none}.wordmark-en{display:none}}@media(max-width:900px){.sidebar{width:70px;flex-basis:70px;padding:24px 10px}.sidebar>.wordmark{font-size:0;padding:0;justify-content:center}.sidebar .workspace,.sidebar .nav-label,.sidebar .try-card,.sidebar .profile{display:none}.sidebar nav{margin-top:35px}.nav-item{font-size:0;justify-content:center;padding:14px 0;position:relative}.nav-item svg{width:21px;height:21px}.nav-count{position:absolute;top:1px;right:0;font-size:8px;min-width:14px}.topbar{padding:0 20px;height:60px}.topbar-right{gap:10px}.local-badge{display:none}.page-heading h1{font-size:19px}.heading-date{display:none}.stat-value{font-size:22px}.stat-icon{width:32px;height:32px;border-radius:9px}.stats-row{gap:9px}.stat-label{font-size:9px}.inbox-layout{grid-template-columns:215px minmax(250px,1fr);height:calc(100vh - 303px)}.conversation-item{padding:17px 12px;gap:8px}.conversation-item .avatar{width:30px;height:30px;font-size:11px}.inbox-view{padding:0 15px 15px}.settings-grid,.analytics-grid{grid-template-columns:1fr}.login-story{padding:40px}.login-story h1{font-size:32px}.secondary-view{padding:24px}}@media(max-width:640px){.sidebar{width:54px;flex-basis:54px;padding:20px 5px}.topbar{padding:0 13px}.topbar-right #connection{display:none}.help-link{padding-left:0;border:0}.page-heading{margin:20px 0}.page-heading h1{font-size:16px}.page-heading p{font-size:9px}.stats-row{grid-template-columns:repeat(2,1fr);margin-bottom:15px}.stat-card{padding:10px}.stat-value{font-size:20px}.inbox-layout{display:flex;flex-direction:column;height:auto;min-height:650px}.conversation-panel{border-right:0;border-bottom:1px solid var(--border);max-height:290px;flex-shrink:0}.panel-heading{padding:14px 16px}.search-wrap{margin-bottom:12px}.conversation-list{max-height:130px}.conversation-item{padding:12px}.conversation-meta,.list-footer{display:none}.conversation-preview{font-size:10px}.chat-panel{height:530px;flex-shrink:0}.chat-header{padding:14px;min-height:67px}.messages{padding:17px 13px}.composer-bottom>span{font-size:8px}.secondary-view{padding:20px 13px}.content-card{padding:17px}.login-story{display:none}.login-panel{padding:28px}.heading-kicker{font-size:8px}.customer-table th,.customer-table td{padding:12px}.topbar .breadcrumb,.topbar .slash{display:none}}

.customer-toggle{margin-left:auto}.chat-header .secondary{margin-left:0}.close-customer{display:none;margin-left:auto;font-size:20px;margin-top:-5px}@media(max-width:1280px){.customer-panel.drawer-open{display:block;position:fixed;right:16px;top:85px;bottom:25px;width:280px;z-index:5;box-shadow:0 10px 70px #24214430;border:1px solid var(--border);border-radius:12px}.close-customer{display:flex}}

.return-tag{background:#eaf6f1;border-color:#d0e8de;color:#4e9d7f}.conversation-name{overflow:hidden}.conversation-name time{flex-shrink:0}

.chat-name-row{display:flex;align-items:center;gap:9px;min-width:0}.chat-name-row h2{overflow-wrap:anywhere}.rename-trigger{flex-shrink:0;border:1px solid #e5dff9;border-radius:5px;background:#f7f4ff;color:var(--purple);padding:3px 7px;font-size:10px}.rename-trigger:hover{background:#ece6ff}.rename-dialog{width:min(420px,calc(100vw - 32px));padding:25px;border:1px solid var(--border);border-radius:15px;color:var(--text);box-shadow:0 20px 80px #27243e26}.rename-dialog::backdrop{background:#24223950;backdrop-filter:blur(2px)}.rename-heading{display:flex;align-items:center;justify-content:space-between}.rename-heading h2{font-size:18px}.rename-heading button{font-size:22px}.rename-dialog p{font-size:12px;color:#939aac;line-height:1.9;margin:13px 0 23px}.rename-dialog label{display:block;font-size:12px;color:#727d90;margin-bottom:9px}.rename-dialog input{width:100%;padding:12px;font-size:13px}.rename-dialog small{display:block;color:#a0a7b6;font-size:11px;margin-top:10px;overflow-wrap:anywhere}.rename-dialog .error{color:#c5687d;min-height:18px;font-size:11px;margin-top:10px}.rename-actions{display:flex;align-items:center;gap:8px;margin-top:15px}.rename-reset{margin-right:auto;font-size:11px;color:#8e83ac;padding:4px 0}.rename-actions .primary,.rename-actions .secondary{font-size:12px;padding:9px 13px}
.avatar img{display:block;width:100%;height:100%;object-fit:cover;border-radius:inherit}.profile-link{padding:0;text-align:left;flex:1;min-width:0}.profile-link:hover strong{color:var(--purple)}#profile-summary{display:flex;align-items:center;gap:9px}#profile-summary strong{display:block;max-width:95px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-profile-card{max-width:600px;padding:30px}.profile-avatar-row{display:flex;align-items:center;gap:22px}.large-avatar{width:86px;height:86px;font-size:33px;border-radius:23px}.profile-avatar-row h2{margin:0 0 13px}.profile-avatar-row p{font-size:11px;margin:12px 0 3px}.upload-label{display:inline-block;cursor:pointer;font-size:12px}.text-action{padding:4px 0;color:var(--purple);font-size:11px}.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.avatar-presets{display:flex;gap:10px;margin:22px 0 29px}.avatar-presets button{border:2px solid transparent;border-radius:13px;padding:4px}.avatar-presets button[aria-pressed=true]{border-color:#8c79dd}.profile-name-label{display:block;font-size:12px;color:#788397;margin-bottom:10px}#agent-display-name{width:100%;padding:12px}.profile-hint{font-size:11px!important;margin:10px 0 22px!important}.profile-preview{background:#f7f8fc;border:1px solid var(--border);border-radius:10px;padding:18px;margin-bottom:20px}.profile-preview>small{font-size:10px;color:#a2a8b8}.profile-preview-message{display:flex;gap:11px;margin-top:16px}.profile-preview-message strong{font-size:11px;font-weight:500;color:#8e96a8}.profile-preview-message p{background:#fff;border:1px solid var(--border);padding:10px 14px;border-radius:0 9px 9px 9px;color:#6a7288;font-size:12px;margin-top:8px}#agent-profile-error{color:#c46b7c;line-height:1.8;font-size:12px;margin-bottom:13px}@media(max-width:640px){.agent-profile-card{padding:20px}.large-avatar{width:65px;height:65px;font-size:26px}.profile-avatar-row{gap:14px}}
.customer-tabs{gap:15px;padding:0 14px;align-items:stretch}.customer-tabs [role=tab]{padding:18px 0 13px;font-size:11px;white-space:nowrap;color:#959eb0;border-bottom:2px solid transparent}.customer-tabs [role=tab].active{color:var(--purple);border-bottom-color:var(--purple);font-weight:600}.customer-tabs .close-customer{align-self:center;margin-top:0;flex-shrink:0}.reply-library{padding:17px 13px}.reply-library-heading{display:flex;align-items:center;justify-content:space-between;gap:6px}.reply-library-heading strong{font-size:12px;display:block}.reply-library-heading small{display:block;font-size:10px;color:#a1a8b7;margin-top:5px}.reply-library-heading .primary{font-size:10px;padding:8px 10px}.reply-library-tip{color:#a0a8b8;font-size:10px;line-height:1.9;margin:13px 0}.reply-library>input{width:100%;font-size:10px;padding:9px}.saved-reply{border:1px solid var(--border);border-radius:8px;margin-top:12px;overflow:hidden;background:white}.reply-use{text-align:left;width:100%;padding:12px;display:block}.reply-use:hover{background:#f7f5ff}.reply-use strong{display:block;font-size:11px;color:#606780;overflow-wrap:anywhere}.reply-use span{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap;overflow-wrap:anywhere;font-size:10px;color:#9aA2b4;line-height:1.9;margin-top:7px}.reply-item-actions{display:flex;gap:10px;border-top:1px solid #f1f2f7;padding:8px 10px}.reply-item-actions button{font-size:10px;color:#9aa2b4;padding:2px}.reply-item-actions button:first-child{margin-right:auto;color:var(--purple)}.reply-item-actions button:hover{color:var(--purple)}.reply-editor{padding:13px 11px;border:1px solid #e5dff9;background:#faf8ff;border-radius:8px;margin-top:16px}.reply-editor h3{font-size:12px;margin-bottom:14px}.reply-editor label{display:block;font-size:10px;color:#868da0;margin:11px 0 7px}.reply-editor input,.reply-editor textarea{width:100%;font-size:11px;padding:9px;line-height:1.7}.reply-editor textarea{min-height:135px;resize:vertical}.reply-editor small{display:block;font-size:9px;color:#aaa3bd;line-height:1.8;margin:8px 0}.reply-editor .error{font-size:10px;color:#c37286;line-height:1.7}.reply-editor-actions{display:flex;justify-content:flex-end;gap:7px;margin-top:13px}.reply-editor-actions button{font-size:10px;padding:8px 11px}.reply-empty{font-size:11px;text-align:center;color:#a0a7b7;line-height:1.9;padding:27px 4px}.reply-undo{display:flex;justify-content:space-between;background:#f0eefb;color:#958bad;font-size:10px;line-height:1.7;padding:9px;margin-top:11px;border-radius:6px}.reply-undo button{color:var(--purple);padding:0;font-size:10px}

.customer-panel .customer-tabs{position:sticky;top:0;background:#fff;z-index:3}





.recall-button{border:0;background:none;color:var(--purple);font-size:12px;margin-left:10px;padding:3px 5px;cursor:pointer}.recall-button:hover{text-decoration:underline}.recall-button:disabled{opacity:.5;cursor:wait}

#unreplied-stat{cursor:pointer}#unreplied-stat:hover{background:#fffaf5}#unreplied-stat:focus-visible{outline:2px solid var(--purple)}.reply-needed{font-size:10px;background:#fff0df;color:#bf7d3f;padding:3px 6px;border-radius:4px;white-space:nowrap}.filter-tabs{gap:3px}.filter-tabs button{padding-left:6px;padding-right:6px}.conversation-meta{flex-wrap:wrap}

.chat-account-info{display:flex;flex-wrap:wrap;gap:8px 22px;padding:12px 20px;background:#fff;border-bottom:1px solid var(--border);flex-shrink:0;font-size:11px;line-height:1.7}.chat-account-info>div{display:flex;gap:3px;min-width:0;overflow-wrap:anywhere}.chat-account-info span{color:#939bad;white-space:nowrap}.chat-account-info strong{font-weight:500;color:#49566f}.chat-account-info>div:last-child{flex-basis:100%}@media(max-width:640px){.chat-account-info{padding:10px 14px;gap:6px 14px}.chat-name-row{flex-wrap:wrap}}

.chat-header-block{background:#fff;flex-shrink:0;border-bottom:1px solid var(--border)}.chat-header-block .chat-header{border-bottom:0;padding-bottom:10px}.chat-header-block .chat-account-info{border-bottom:0;padding-top:0;padding-bottom:16px;gap:8px 20px;font-size:13px;line-height:1.8}.chat-header-block .chat-account-info span{color:#536078}.chat-header-block .chat-account-info strong{color:#263047;font-weight:600}

.inbox-view{padding-top:16px}.inbox-view .stats-row{margin-bottom:14px}@media(min-width:641px){.inbox-view{height:100dvh;min-height:620px;display:flex;flex-direction:column;padding-bottom:16px}.inbox-view .stats-row{flex-shrink:0}.inbox-view .inbox-layout{flex:1;min-height:0;height:auto}}@media(max-width:640px){.inbox-view{padding-top:12px}.inbox-view .chat-panel{height:calc(100dvh - 24px);min-height:530px}}

#composer .composer-toolbar{display:none}